Telehealth is a consultation between a patient and clinician using video conferencing technology and is offered for some outpatient appointments.
It is just like any other outpatient appointment, only conducted virtually rather than face-to-face. Telehealth does not suit everyone, and it is not offered for all appointments.
If you and your clinician have agreed on a Telehealth appointment then you will join that appointment using a desktop computer, iPad, smartphone or laptop.
We always advise that you do a test call well in advance of your appointment to ensure audio, camera and internet is working.
Once you are booked in, you will receive a confirmation letter outlining the date and time of your Telehealth appointment, and a link to join the appointment.
At the time of your appointment, we recommend you start your video call 5-10 minutes before your appointment. Visit the link in your appointment letter and you will enter a virtual waiting room. Here you may be asked to enter your name, date of birth, contact number and other relevant questions. You will then be greeted by a reception team member or your clinician.
We value your compliments, concerns, suggestions and stories. Let us know how we can improve.
Do you have questions or would you like to know more? Call our reception team on 03 5775 8800.